What if I need to make a change to my order or cancel?

Send us an email through the Contact Us page.

How long before my order ships?

Orders are shipped between 1-3 days of receiving the order. As long as the product is in stock, there are no order changes, or shipping delays of course. If there are any delays in shipping we will reach out to let you know. Our shipping policy can be found here.

Is there a local pick up location?

Yes! If you live in or near Kutztown, PA you can go to Firefly Bookstore and pick up your order at the front desk. We have a display for our candles in store there as well.

What is your refund policy?

You can find it here.